International Customers Policies

Shipping:

For international orders, I strongly recommend selecting the Priority Mail shipping option. While it may be a more expensive choice, it ensures full package tracking once it leaves the US and includes insurance for up to $100USD on your order. This provides added security and peace of mind during the shipping process.
If you decide to purchase a First Class shipping label, Sweetwear Studio is not liable for any lost packages or extreme delays in delivery.
Shipping is calculated based on location by USPS/UPS. I have no control over the costs of shipping.
If an attempted delivery notice is left by the shipping courier, please follow up with your local post office (if shipped with USPS) or UPS for redelivery or pick up instructions
Sweetwear Studio cannot schedule redelivery attempts
All shipping costs are covered by the customer and is non-refundable

Please note that Sweetwear Studio is not responsible for any customs or import fees imposed by your country’s customs authorities. As a one-woman operation, I’m unable to stay updated on the specific fees for every destination I ship to. Any additional customs or import fees are solely the responsibility of the customer.
In the event that you choose to reject the package due to these fees, please inform me, and I will issue a full refund upon receiving the returned package.

Once your order is shipped, it is entrusted to USPS/UPS for delivery, and Sweetwear Studio relinquishes control over its handling. I cannot be held liable for any lost or damaged packages during transit.
If such an issue arises, please reach out to me, and I will do my best to assist you.

Unfortunately, due to the high cost associated with accepting exchanges for international customers, I am unable to offer this service.
To avoid disappointment, please carefully review the size chart before completing your purchase. If you have any questions regarding sizing, feel free to contact me via email ([email protected]), and I’ll be happy to assist you.
In the event that you make a mistake with your order, Shopify’s limitations prevent me from modifying international orders other than the shipping address. If necessary, I will cancel and refund the current order, allowing you to place a new order with the correct size.

I understand that sometimes returns are necessary. International customers have 10 days from the date of receiving their order to request a refund.
Please note that all sweaters must be returned in its original condition. If the sweater has been washed, is damaged or dirty, I cannot guarantee a full refund.
Please return the sweater(s) to the following address:

Sweetwear Studio
PO Box 348555
Sacramento, CA 95834

Please note that shipping costs for returning the items are the responsibility of the customer.
Once a refund has been issued, please allow up to 10 business days for your refund to be processed by your bank.
All shipping costs are covered by the customer and is non-refundable

As stated in the product descriptions, there is a 2-5 week processing time for orders. However, this processing time does not include shipping and delivery time.
International delivery typically takes 2-4 weeks to arrive once the order has been shipped, but in some cases, delivery may take up to 3 months, especially in countries with lengthy customs processing times. I sincerely apologize for any inconvenience caused by these delays as they are beyond my control

If, at any point before your order ships, you no longer agree with the terms outlined in this policy, please feel free to contact me via email ([email protected]). I will promptly cancel your order and issue a full refund.